Marriott Jobs

Job Number 24077207

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

As the senior product manager on the marriott.com homepage team, you will be responsible for guiding the execution of the team’s roadmap for millions of customers worldwide. You will partner with internal and external experts to evolve the homepage experience and drive product features that generate both customer and business value. You will join a top-notch M.com team proudly serving as digital concierges at the “World’s Favorite Travel Company” for our customers in over 30 languages.

The ideal candidate bridges technical and business worlds to develop exceptional customer experiences centered around the greatest business opportunities and industry trends. You bring a successful track record of motivating teams, and you are particularly skilled at using data and insights to guide product decisions. You are passionate about user experience and relentlessly push to understand global customer needs via a test-and-learn approach. You have a track record of successfully prioritizing features in a complex and fast paced environment.

CANDIDATE PROFILE

Required Education and Experience

• Undergraduate degree in Computer Science, Marketing, Business Administration, Hotel and Restaurant Management, related major, or equivalent experience/education

• 5+ years’ experience in digital products/technology, sales and marketing, management operations, or related professional area

• 3+ years’ product management experience

• 1+ years’ eCommerce experience

Preferred Qualifications

• Demonstrable experience working in an Agile/Scrum software development environment;

• Ability to produce artifacts such as product requirements documents, epics, and user stories that are actionable and clear for cross-functional team members;

• Experience distilling a high-level product roadmap into an actionable delivery schedule that drives incremental value in pursuit of a broader goal;

• Ability to clearly articulate a product vision, business objective, or status update to peers and leaders alike;

• Ability to use strong critical thinking and problem-solving skills to brainstorm solutions with different functions and explain the pros and cons of each option.

• Strong ability to synthesize insights such as competitive analysis, product performance data, or user research to identify opportunities that inform the product roadmap;

• Experience with Adobe Suite including Adobe Analytics, Adobe Experience Manager, and Adobe Target;

• Digital product experience driving successful business outcomes for commerce or content products in any industry, with preference for travel and hospitality;

• Experience creating features or products that address the diverse needs of global customers;

• General understanding of technical concepts, including, but not limited to how APIs and data tables might be leveraged to build new features or products;

CORE WORK ACTIVITIES

• Collaborate with design, engineering, and line-of-business teams as a cross-functional leader to drive execution of product roadmap;

• Produce artifacts such as epics and user stories that support execution of product roadmap;

• Combine data analytics, product metrics, user experience research, competitive and market analysis, and company goals to inform prioritization of product backlog;

• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;

• Must collaborate with and lead cross-functional teams including, but not limited to: scrum, infrastructure, API, and QA to drive delivery.

• Define A/B and/or multi-variate tests to validate new ideas and features;

• Perform User Acceptance testing per release requirements;

• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wireframes, product requirements to support development.

• Help define new product features or optimizations of existing products, and incorporate them into the roadmap;

• Define products and services that deliver frictionless and innovative experiences;

• Create concise, compelling business cases that lead to buy-in from managers and seniors leaders;

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.