Marriott Jobs

Additional Information Serbian citizenship

Job Number 24074287

Job Category Rooms & Guest Services Operations

Location The Residences at the St. Regis Belgrade, Belgrade Waterfront, Belgrade, Serbia, Serbia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Residences Butler team, who are the ultimate luxury ambassadors.

The Residences Butler provides bespoke residential experiences and services to fulfill Owner needs while living in a branded Residence. For co-located properties, this includes coordinating and verifying that hotel departments supporting butler services are equipped to meet Owner needs, too. The Butler is key to building rapport with Owners, proactively anticipating Owner needs and acting upon them where possible.

While the St. Regis brand is steeped in history that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.

You will also be expected to create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around and taking a hands-on approach to work. Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our Owners and our business each and every time.

CRITICAL TASKS

Butler Services

Coordinate with Owners to arrange for special arrivals and departures including Unit preparations and other personalized touches, where appropriate.

Prepare and share within the hotel, executive debriefs on Owners, where appropriate.

Verify that delivery services and other requested items are aligned to Owners, and accurately recorded in the appropriate software.

Oversee packing and unpacking activities.

Coordinate laundry services for Owners as requested, coordinating pick-up and delivery of items as needed.

Capture and utilize approved guest information per company policy in appropriate systems in support of providing personalized service for current or future stays.

Act as a liaison between the Residences and hotel departments to coordinate and manage service delivery.

Utilize appropriate software to manage maintenance requests and engineering work orders.

Provide approved, in-Unit Services or personal services, where appropriate.

Provide support to other residential service positions, when necessary.

Owner Relations

Recognize all Owners and build rapport to increase Owner engagement, obtain preferences and proactively anticipate Owner needs.

As needed, manage Owners’ schedules to anticipate potential needs.

Maintain a high level of privacy and confidentiality on behalf of Owners when possible.

Address Owners’ service needs in a professional, positive, and timely manner, consistent with company policy.

Welcome and acknowledge each Owner with a smile, eye contact, and a friendly verbal greeting, using the Owners’ name when possible or appropriate.

Engage Owners in conversation regarding their living experience, residential services, hotel services and area attractions/offerings.

Actively listen and respond positively to Owner questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Residential Learning Tools, LEAP) to resolve issues, delight, and build trust.

Anticipate Owners’ service needs, including asking questions of Owners to better understand their needs and watching/listening to Owner preferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt Owner service.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 6 months related work experience.

Supervisory Experience: No supervisory experience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.