Job Information
Marriott Sales Manager, National Group Sales in Bethesda, Maryland
Additional Information Remote Based Position
Job Number 23044406
Job Category Sales & Marketing
Location Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
The Sales Manager is responsible for optimizing Marriott’s share of revenue and room nights from a primarily reactive source of customer inquiries related to group, meeting, and extended stay requests. Inquiry sources include phone, Internet and referral requests. The position’s primary sales functions are facilitated via inside sales modes.
Job Tasks
Responds to telephone and Internet inquires/requests for group, extended stay and catering business in a timely manner and with proper phone etiquette. Address customer questions and concerns during initial call by use of active listening.
Qualifies each business opportunity and suggest Marriott brands and products which are in line both with customer needs as well as hotel’s/apartment’s business needs.
Establish and maintain complete and up-to-date lead information on each account in SFA and ESSIS to ensure accurate reporting.
Builds and maintains rapport with client throughout the buying process.
Responds to customer inquiries/requests in a timely manner . Focuses on ways to improve overall buying processes with emphasis on "ease of doing business".
Processes all leads in a timely manner. Monitors, updates and communicates lead status to the appropriate parties.
Maintains open communication with properties, sales offices and markets as needed regarding lead status.
Performs consistently in the area of sales, meeting production goals each period/quarter/annually.
Manages day to day needs of Sales Coordinator, providing performance feedback as coach and mentor in developing skills and addresses performance issues accordingly and maintains communication with Leadership regarding performance.
Keeps Leadership informed of trends, opportunities, market changes as needed.
Job Skills/Competencies
MHRS/RHRS/CFR/ExecuStay business strategies and cultures.
Marriott Group contracts and legalities.
Group and Extended Stay business needs of each of Marriott's Brands.
Microsoft Office, SFA, Goldmine, Oscar etc.
Product knowledge of hotels and apartments both domestic and international.
Communications
Uses active listening to ensure effective interactions with others.
Delivers clear, evenly paced presentations.
Tailors message to appropriate audience.
Provides effective written communications - both formally and informally.
Uses technology appropriately when delivering presentations.
Financial Acumen
Articulates to the customer the financial benefits of a proposal as it pertains to the customer’s business objectives.
Negotiation
Negotiates terms and conditions, commitments and customer issues that enhance the sales opportunity and business relationship.
Influences customer decisions that create mutual “wins.”
Sales Proficiency
Demonstrates selling skills e.g. objectives, benefits, features.
Relates customer needs to product capabilities.
Is an effective “closer".
Previous Position Experience
Sales Coordinator – National Group Sales
Executive Meeting Manager
Sales Manager – Hotel or ExecuStay
Account Manager – Hotels, EST, RSO
Sales Coordinator – Hotel, EST, RSO
Catering Manager
Event Manager
Convention Services Manager
Similar experience in external environment
California Applicants Only: The pay range for this position is $19.53 to $40.16 per hour.
Colorado Applicants Only: The hourly pay range for this position is $19.53 to $36.51.
New York City & Westchester County, NY Applicants Only: The pay range for this position is $23.63 to $40.16 per hour.
Washington Applicants Only: The hourly pay range for this position is $19.53 to $40.16. In addition, the position is eligible for a quarterly bonus. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?