Marriott Senior Infrastructure Analyst - ZVM/Linux (Fredrick, MD) in Bethesda, Maryland

Job Number 18003J1M

Job Category Information Technology

Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Accountable for supporting the administration functions, performance monitoring, database configurations and upgrades, capacity planning for all the zVM systems used to support Production, Test and Development mainframe systems as well as the zLinux systems. This includes operating systems support, system upgrades including release level upgrades and system level third party software support to include maintenance and release upgrades.

Responsible and accountable for the integrity of the MARSHA development environments, creating and maintaining internally developed programs which support the test systems and program promotion process, support of IBM programs and services for zVM, support and maintenance of the zLinux environment. Support of operations documents accessible via a web site platform. Enforce and maintain document standards. Conduct performance analysis for operations support and strategically planning. 24x7 on-call support by all team members for MARSHA production, test and development systems. In addition to these core responsibilities, provide technical expertise and consultation for both IT Run and IT Build management as well as to senior Business sponsors in the design & review of Business/IT plans for effective deployment of existing technology assets.

Supports existing technologies/systems as an advisor to a project or within a team. Supports technical architects in performing research, analysis, and design of technical solutions to meet current and future user requirements. Responsible for software product installation, maintenance, and performance tuning. Supports the capacity planning analysis and reporting on computing systems for procurement planning and performance monitoring.

Accountable for supporting the administration functions, performance monitoring, database configurations and upgrades, capacity planning for all the VM systems used to support TPF test and development systems as well as the z/Linux, MongoDB and NoSQL systems hosted by the mainframe teams at Marriott International. This includes operating systems support, system upgrades including release level upgrades and system level third party software support to include maintenance and release upgrades. On-call responsibilities are included in associate’s assignment.

Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints.


Education and Experience


  • Undergraduate degree or equivalent experience/certification

  • 10 + years experience of maintaining and supporting zVM mainframe infrastructure

  • 5 + years experience of maintaining and supporting zLinux mainframe infrastructure

  • Excellent understanding of change management and testing requirements, techniques, and tools.

  • Ability to create constructive relationships, influence, and communicate

  • Ability to lead complex, cross-functional problem-solving initiatives.

  • Experience in researching emerging technologies and trends, standards, and products.


  • Graduate degree

  • Technical certifications

  • Technical leadership experience in a sourced environment


Provides leadership, oversight, governance and strategic direction related to zVM and zLinux Mainframe Services. Provides input to the overall architecture governance model. Provides technical leadership, oversight, standardization and validation of the effectiveness of the zVM and zLinux infrastructure mainframe servers. Educates internal and external users about mainframe technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services. Provides documents with a focus on how services will be leveraged in the solution architecture.

Works closely with all enterprise architects to facilitate alignment of plans with what is being delivered. Institutes governance based on best practices and ensure proper alignment to projects and major initiatives. Leads analysis of technology industry and market trends to determine the potential impact on the mainframe architecture. Consults with project teams to identify when it is necessary to modify services to accommodate project needs. Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.

Oversees the documentation of all architecture design and analysis work. Develops and delivers long-term strategic goals for technology architecture vision and standards in conjunction with Service Providers, data users, department managers, clients, and other key stakeholders. Creates short-term tactical solutions to achieve long-term objectives and an overall technology management roadmap. Conducts technology life cycle, duration, usage requirements, feasibility studies, and other tasks. Develops and promotes technology management methodologies and standards. Defines requirements for Service Providers for establishing methods and procedures for tracking technology quality, completeness, redundancy, and improvement in collaboration with the Service Providers. Defines requirements for Service Providers to address technology-related problems in regards to systems integration, compatibility, and multiple-platform integration. Defines requirements for Service Providers to develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of technology architecture. Defines requirements for Service Providers for documenting the technology architecture and environment in order to maintain a current and accurate view of the larger technology picture. Collaborates with Project Managers and business unit leaders for all projects involving mainframe systems. Coordinate, schedule and facilitate training session with various groups on various topics relating to system resource usage and control when developing system programs. Provide input, design, development and implementation strategies and initiatives for the future maintenance of world class zVM and zLinux Systems to maintain Marriott International’s competitive advantage.

Provide second level round the clock support, as required, of the Production zVM and zLinux Systems and help provide follow-up to closure of all operational issues impacting Service Delivery. Participate in design reviews of applications projects in order to ensure a supportable product is delivered. Contribute to the effort to improve operational processes and procedures to maintain and improve service levels. Conduct training sessions with a focus on system resource configuration and utilization. Provision of timely resolution to issues the department is responsible for and report out on findings and corrective actions to management.

Leads analysis, design and preparation of new technologies and modifies/maintains existing infrastructure in order to meet current and future business needs. Trains, mentors, transfers knowledge across organization as appropriate to ensure a well-trained and effective staff.

Responds to, solves and makes decisions on standard/routine business requests with limited risk.Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Assists more senior associates in achieving business results by utilizing technical knowledge and skills to enhance business processes, establishing priorities for self and, where appropriate, others. Allocates own time effectively to meet goals in a manner that does not disadvantage other associates or groups. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate.

Provide leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of zVM and zLinux mainframe services. Participate in efforts on researching, designing, documenting and implementing infrastructure components that are standards based, high performance, highly available and secure delivering the required business functionality

  • Understand the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.

  • Provide Documents with a focus on how infrastructure services will be leveraged in the solution architecture.

  • Participate in the evaluation and selection of infrastructure services products.

  • Work closely with the enterprise architect to support alignment of plans with what is being delivered.

  • Support governance based on best practices and ensure proper alignment to projects and major initiatives

  • Lead analysis of the current environment to detect critical deficiencies and recommend solutions for improvement.

  • Lead analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.

  • Support Solution and Domain Architecture by providing current environment status in terms of technology, software and infrastructure for projects in the delivery life cycle

  • Utilize capability modeling to align systems strategy and planning with business strategy and goals.

  • Promote the benefits of infrastructure services to the organization educate the team on infrastructure concepts.

  • Consult with project teams to identify when it is necessary to modify infrastructure services to accommodate project needs.

  • Consult with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.

  • Oversee the documentation of all architecture design and analysis work.

  • Define, design, implement and promote standard configuration and change management, processes and practices.

Technical Leadership

  • Trains and/or mentors other team members, and peers as appropriate

  • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested

  • Identifies opportunities to enhance the service delivery processes

Delivering Technology

  • Performs more complex quantitative and qualitative analyses for service delivery processes and projects

  • Supports existing systems and large projects in a minimum of one environment.

  • Facilitates achievement of expected deliverables and obligations of Services Providers

  • Validates completeness of requirements prior to Service Provider solutioning

  • Creates, updates and maintains current state documentation of designs, processes and interfaces utilized by mainframe systems

  • Through the service provider, plans and coordinates complex implementation overseeing quality control of systems functional design, usability, functionality, and implementation.

  • Advises support desk on change management as it relates to support and training of new systems and processes.

  • Ensures proper coordination with appropriate IT and vendor relations teams

  • Provides consultation for routine and complex systems development

  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, Enterprise Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

  • Maintains a proper balance between business and operational risk

  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

  • Makes short term plans for the team to effectively utilize resources

  • Monitors Service Provider outcomes

  • Reviews estimates of work effort for client project provided by Service Providers for accuracy

  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients



  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.