Marriott Jobs

Job Number 24102790

Job Category Rooms & Guest Services Operations

Location JW Marriott Bucharest Grand Hotel, Calea 13 Septembrie 90, Bucharest, Romania, Romania

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Are you passionate about hospitality and do you really like to make others feel at home? Working with us, you will get to relate and meet people from all over the world while building your career.

Join us and you will have the opportunity to develop by learning from the best professionals in the field of hospitality. Regardless of the path you follow, we will make sure you feel at home.

Would you like a place that offers you...

• Discounted accommodation in over 8,500 hotels all over the world. Yes, 8,500!

• Unlimited career opportunities ( both internationally and locally);

• Meal vouchers;

• Medical benefits package;

• 5€ breakfast when staying in any of our European hotels;

• Discounts on food and beverages in all our restaurants and bars;

• Discounts for friends and family;

• Wellness and mental health programs;

• 21 Holiday Days (increases with length of service);

• World class training and development;

• Amazing associates’ parties;

• Bonuses when you recommend your friends to our jobs

• ...and much more

As a Guest Experience Agent, you will:

• Handle guests’ service issues, records them in our system and follow up to resolve them;

• Provide for a personalized guest experience for VIP and high profile guests;

• Support all property operations, including Front Desk operations, ensuring that the highest levels of hospitality and service are provided;

• Monitor and assess service and satisfaction trends, address issues and make suggestions for improvements to the hotel management team;

• Monitor all transportations requests, registers and confirm accordingly to guest request;

• Provide immediate assistance to guests as requested;

• Conduct rooms inspections for VIP arrivals and delivers amenities accordingly;

Our most successful Guest Experience Agent is someone who has:

• Strong communication skills (verbal, listening, writing);

• Proficiency in English; knowing a second foreign language represents an advantage;

• Previous experience in hospitality industry, especially in the Front Office area;

• Computer skills and ability to use standard software applications, knowledge of Opera represents a plus.

• Strong problem-solving and effective decision-making skills;

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.