Job Information
Marriott Rooms Controller in Budapest, Hungary
Additional Information
Job Number 24199182
Job Category Rooms & Guest Services Operations
Location Dorothea Hotel Budapest Autograph Collection, Dorottya utca 2, Budapest, Hungary, Hungary, 1051VIEW ON MAP (https://www.google.com/maps?q=Dorothea%20Hotel%20Budapest%20Autograph%20Collection%2C%20Dorottya%20utca%202%2C%20Budapest%2C%20Hungary%2C%20Hungary%2C%201051)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Inspired by the captivating lives of Archduchess Dorothea and Palatine Joseph in 19th century Budapest, Dorothea Hotel seamlessly blends the vibrant energies of a modern day metropolis with the citys timeless splendor. Set in three grand buildings from separate eras the hotel embarks on a journey through time to rediscover local heritage in a modern way. The interiors including 216 rooms and suites create a world of refined contemporary luxury curated by renowned Italian mastermind Piero Lissoni. Dorothea features unexpected spaces to enjoy such as Pavilons glass covered green oasis and farm to table kitchen, Anton Bar and Deli for great coffee, tasty bites and craft cocktails, Aleli Italian osteria and BIBO Andalusian rooftop brasserie by Dani Garcia extensive spa with gym, a true haven to relax and revitalize and a stylish versatile event venue. Located in the lively heart of Budapest Dorothea is close to iconic sights like the Parliament or Chain Bridge, business quarters and city festivities.
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.