Job Information
Marriott Duty Manager - ONE SPA in Edinburgh, United Kingdom
Additional Information £27,830.40 per annum
Job Number 24112685
Job Category Golf, Fitness, & Entertainment
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The award winning One Spa has an exciting opportunity for a Duty Manager
One Spa is part of the Sheraton Grand Hotel & Spa in Edinburgh and we are looking for a Spa Attendant to join our award winning luxury Spa. Based over several floors our Spa comprises of 19 metre swimming pool, poolside sauna, Rooftop Indoor and Outdoor Hydropool, an extensive thermal suite, numerous treatment rooms, a fully equipped gym and studios and a variety of 5 star products and services.
This role involves working 40 hours per week on 5 days out of 7. There will be weekend work and it involves Early and Late shift cover with the earliest start time of 06:00 and the latest finish time of 22.30.
Responsibilities include:
Ensuring the smooth running of the shift
Handling guest feedback either face to face or via email and telephone
Ensuring the spa building is safe and secure through regular checks
Ensuring the teams are performing their duties
Liaising with teams to ensure high standards of customer service
Assisting operationally if necessary with spa attendant and reception teams
Ensuring linen and spa supplies are in stock and ordered
Assessing guest areas to ensure standards of cleanliness are maintained
Attributes Required:
Previous experience within a luxury five star environment would be beneficial.
Experience of working with hotel and spa booking and scheduling software
Excellent written and spoken English
Flexible and adaptable approach to working hours
Impeccable personal presentation
Excellent understanding of client care and five star standards
Committed, enthusiastic and customer focused
Ability to work as part of a dedicated and passionate team
Benefits:
A competitive salary with free meals on shift
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
50% off Spa Treatments and £50 gym membership within our One Spa!
24/7 helpline and employee healthcare plan with access to Mental Healthcare first aiders
Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
Many more benefits however most importantly, we’ll help you grow, and develop you as an individual!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.