Job Information
Marriott Luxury Group Intern - Eschborn (12-months) in Eschborn-Frankfurt, Germany
Job Number 24112599
Job Category Management Development Programs/Interns
Location Frankfurt GSO, Frankfurter Strasse 10-14, Eschborn-Frankfurt, Hessen, Germany
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
The Global Luxury Sales Intern will primarily support the Global Luxury Account Directors – Leisure and the Director Global Luxury Sales and serve as a point of contact between customers (travel advisors), Global Account Director and Hotels.
The Global Luxury Sales Intern supports the team with pre-planning for events, including tradeshows, roadshows, and any customer related events as well as the following:
Field and prioritize incoming inquiries and manage distribution of these inquiries to appropriate hotel (s).
Enter, retrieve, reconcile, and verify information in Empower which involves sales activities and trends.
Support with customer facing presentations and collateral.
Perform general office duties to support the team.
The position will be based in the Global Sales Office Eschborn.
CANDIDATE PROFILE - Education and Experience
Candidate must speak, read & write German to high proficiency
High School diploma or equivalent required
2-year degree from an accredited university in Business Administration, Marketing, Hotel or Events Management required
Fluent German & English required (written and spoken)
Knowledge of the luxury hospitality segment
JOB SPECIFIC TASKS
DUTIES
Provide support to direct report, Global Account Directors Leisure Sales with travel agent requests, follow up with hotels and clients where necessary for updates and record all information obtained in Empower.
Evaluate, qualify, and respond to leads in a professional and timely manner. Majority of communication will be via telephone and email. All communication is to be recorded in Empower including follow up details from the hotels and customers.
Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips.
Represent Luxury Group, Marriott International Hotel Brands.
Develop and maintain respectful working relationship at all levels of the organization, including Eschborn GSO, EMEA Luxury GSO and with property-based Travel Industry Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
Knowledge of top retail accounts by markets
Manage special projects when applicable and assist Director Global luxury Sales where applicable.
Develop and demonstrate understanding and knowledge of key Leisure hotels and destinations.
COMPETENCIES
ADAPTABILITY
Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
Able to work with different levels of management and management styles as needed in position
COMMUNICATION
Keeps work group informed, speaks and writes clearly and concisely
Actively listens to other recommendations while seeking clarification and offering alternatives as appropriate
Communicates in a timely, proactive manner, receives directions and feedback well
Prepare and review written documents (e.g., daily logs, memoranda, reports), including proofreading and editing written information to ensure accuracy.
JOB RELATED BUSINESS FOCUS
Actions support key business values of customer service, associate satisfaction, and financial success
Support Global Sales Office initiatives by assisting in increasing the GSO team revenue production, using negotiation skills to maximize conversion of group leads, while utilizing effective sales skills in overcoming objections
Maintain knowledge of Luxury Group, Marriott International Brands portfolio; develop knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment.
Evaluate leads and offer comparable alternative Luxury Group, Marriott International locations to existing proposals, where applicable.
Assist with scheduling and preparing for customer presentations to accounts based upon customer needs
Proactively facilitate communication with the customer base and hotels
Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy
Maintain strong and collaborative working relationships with all members of Global Sales Offices
Produce production reports for Global Account Director – Global Sales.
PLANNING & ORGANIZING
Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments
PROBLEM SOLVING
Seeks guidance to higher level or applicable department for support on resolutions/problems.
Identifies and considers alternatives and their possible impact before making decisions.
TEAMWORK
Works well in a team environment
Acts as a liaison with other resources/departments as appropriate
Collaborates and builds trust among others, treats people fairly, equally and respectfully.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals
TECHNICAL EXPERTISE
- Demonstrates requisite technical expertise as defined by the position.
WORK HABITS
Demonstrates commitment and reliability in getting the job done efficiently, in a timely manner, professionally and accurately
Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
Consistently strives to improve these skills and represents staff and division positively
SKILLS AND KNOWLEDGE
Highly motivated, ability to prioritize and organize work projects
Good written and verbal communication skills
Works well under pressure and offers flexibility when last minute projects are required
Good IT knowledge- ability to use standard software applications including Excel.
Ability to manage electronic real time communication channels
Sales and customer service oriented
Languages are an advantage but not essential
Ability to ensure security and confidentiality of customer and company information.
Ensure that processes meet Luxury Group, Marriott International standards in terms of consistency and standardization.
Work effectively in a team environment
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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