Marriott Leisure Club Supervisor in Leeds, United Kingdom

Job Number 18003DXT

Job Category Golf, Fitness, and Entertainment

Location Leeds Marriott Hotel, Leeds, West Yorkshire VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

POSITION SUMMARY

Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Provide and set up furniture, towels, and water sporting equipment for guests using the beach or pool facilities.

Assist management in training, evaluating, motivating, and coaching employees. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

CRITICAL TASKS

Recreation Communication and Coordination

  • Provide information to guests about available recreation facilities, activities, lessons, and equipment.

  • Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment and Supplies

  • Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.

  • Distribute lockers and towels to guests as requested.

  • Monitor the condition of returned recreation equipment and send for repair when necessary.

  • Clean and maintain recreational equipment and supplies.

Recreation and Fitness Area Maintenance

  • Wash, mop, and clean the pool deck.

  • Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).

  • Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.

  • Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.

Water Safety and Recreation

  • Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling.

  • Use appropriate rescue techniques if observing swimmers who need assistance.

  • Provide and set up chairs, cabanas, furniture, umbrellas, towels, and water sporting equipment for guests using the beach or pool facilities.

Recreation Facilities Safety

  • Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.

  • Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.

  • Provide assistance to injured guests until the arrival of emergency medical services.

  • Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

  • Follow company policy and procedure for working with children (e.g., use of waiver forms).

  • Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Guest Relations

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Address guests' service needs in a professional, positive, and timely manner.

  • Assist other employees to ensure proper coverage and prompt guest service.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

  • Talk with and listen to other employees to effectively exchange information.

  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

  • Provide assistance to coworkers, ensuring they understand their tasks.

  • Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management

  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

  • Assist management in preparing and conducting performance reviews of hourly employees.

  • Collaborate with management to formally recognize hourly employees' performance contributions.

  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.

  • Promote employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

Working with Others

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

  • Support all co-workers and treat them with dignity and respect.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

  • Monitor the performance of others to ensure adherence to quality expectations and standards.

  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

  • Develop and implement quality improvement or corrective action plans.

Physical Tasks

  • Read and visually verify information in a variety of formats (e.g., small print).

  • Visually inspect tools, equipment, or machines (e.g., to identify defects).

  • Enter and locate work-related information using computers and/or point of sale systems.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

  • Move over sloping, uneven, or slippery surfaces.

  • Move up and down stairs and/or service ramps.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Safety

  • Follow company and department safety and security policies and procedures to promote a clean and safe environment.

  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

  • Maintain awareness of suspicious activity on property and report any such activity to a manager/supervisor..

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and Loss Prevention personnel.

  • Complete appropriate safety training and certifications to perform work tasks.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

  • Follow company and department policies and procedures.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Protect the privacy of guests and coworkers.

  • Maintain confidentiality of proprietary materials and information.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills

  • Decision-Making

  • Learning

Interpersonal Skills

  • Customer Service Orientation

Communications

  • Communication

  • Listening

  • English Language Proficiency

Personal Attributes

  • Safety Orientation

  • Property Knowledge

  • Company Polices Knowledge

  • Integrity

  • Self Development

  • Dependability

  • Stress Tolerance

  • Adaptability/Flexibility

  • Presentation

Organization

  • Planning and Organizing

  • Detail Orientation

  • Time Management

Physical Abilities

  • Proper Lifting Techniques

  • Hand-Eye Coordination

  • Work Conditions

  • Physical Strength

Assists Management

  • Delegating and Directing

Water Activities

  • Pool Maintenance

Certifications/Training

  • Fitness Equipment

  • CPR Certification

  • First Aid Certification

  • Any certification/training required by local/state agencies

PREFERRED QUALIFICATIONS

Education

High School diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.