Marriott Jobs

Job Number 24077731

Job Category Sales & Marketing

Location London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

EVENT SALES EXECUTIVE

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Start Your Journey in Canary Wharf

Ideally situated in the heart of Canary Wharf, the London Marriott Hotel Canary Wharf is the perfect place to work for those seeking a fast paced job in a thriving business community. With headquarters of major corporations on its doorstep, along with major event centres and venues, no two days are ever the same. Join the sales team here and be part of something special!

Job Summary

Responsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage.

Day-to-day Responsibilities

• Responsible for the reactive sales of group bedroom and catering enquiries from start to contract handover. Enquiries will be mostly corporate, with a few exceptions. Communication channels include telephone, e-mail or 3 rd party intermediary sites

• Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel

• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts and ensures a smooth handover to the Events Team

• Inputs enquiries into the relevant booking systems and ensures data integrity

• Conducts site visits to showcase hotel

• Conducts post-event calls to obtain feedback on product quality and service levels and secure repeat business

• Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company

• Identifies potential opportunities for the wider business and turns over to the proactive Sales Team

• Engages with hotel Operations Team to ensure client expectations can be met and exceeded

• Executes exemplary customer service according to company’s standards to ensure customer satisfaction in the sales phase

• Carries out tasks as assigned by the Event Sales Manager

Other Responsibilities

• Adapts to changing market conditions

• Understands local market including competitors' strengths and weaknesses

• Understands guest satisfaction results to ensure continuous improvement within the sales phase

• Collaborates with Events Team to ensure effective diary management of function rooms

• Collaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections

• Ensures balance scorecard criteria is met

• Works on additional projects set by the Senior Event Manager

• Works collaboratively with on- and off-property sales channels to optimise sales process for client

• Attends hotel events as required to develop key relationships with internal stakeholders.

• Performs other related tasks as assigned by management

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements

• Complies with all Marriott International policies and procedures at all times

Skills required

• Strong communication skills (verbal, listening, writing) and a high standard of English is essential

• Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)

• Confident sales skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions

• Strong organisation and time management skills in a fast-paced environment

• Good with administration, processes and has a high level of attention to detail

• Adaptable to change and evolving processes

• Builds relationships easily

• Team player

• Effective interpersonal skills

• Previous experience of SFA/Web, Opera would be advantageous but not essential

• Previous experience of working in a hotel sales environment would be would be advantageous but not essential

Benefits

In addition to a competitive salary and a target led bonus programme this role offers the following benefits:

• Fantastic career opportunities by joining the world’s largest hotel group

• Worldwide travel perks including discounted room rates for yourself, family and friends

• Complimentary staff meals when on duty

• Complimentary laundry of work attire worn on duty

• Travel card loan

• Annual associate events

• Regular training opportunities

• Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility

• Flexible contracted hours will be considered if requested

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: At least 1-year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.