Marriott Jobs

Job Number 24051574

Job Category Food and Beverage & Culinary

Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As a Head Host/ess in The Booking Office at St Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time from your team is what we’ve built our reputation on and it’s your job to uphold this. Goodbyes are just as important and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items. Also ensuring your team have the tools and training to do their job to the five-star standard we expect.

You’ll need to know your stuff:

• Know and be able to train your team on hotel rates, daily selling strategy, discounts and how to handle reservation queries

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott

• To oversee and understand the correct reservation procedures and to take any reservations if required

• Comply with unit cash handling and credit policies and procedures

• You and your team to understand the banking and change order procedure

• Responsible for all payment transactions on the shift and to report any discrepancies

• Complete daily checklist tasks and monitor the performance of your team to comply with our financial obligations.

• Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates

• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

You’ll be expected to deliver on the following:

• To lead the team on the floor ensuring our host/ess’ are following brand standards at all times and maximising revenue.

• Lead the booking systems for The Hansom & The Booking Office to ensure revenue and the spaces available are maximised.

• Work together with the sales team to provide the best training opportunities for our team not only on hosting duties but also the sales piece.

• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.

• You and your team are expected to deliver service to your full potential when you are here.

• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Perks you deserve:

• Free St Pancras Experience including plus one.

• Free Access to the Gym and spa.

• Free meals at work

• Free uniform & dry-cleaning service.

• Free enrolment of BenefitHub Access to unlimited deals of retailers and more.

• Discount of 50% in any of the St Pancras outlets.

• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.

• Travel Loan.

• 20 days holiday increasing with service.

• Annual Performance Review pay.

• Cycle to work scheme.

• Pension & Life Assurance.

• Employee Assistant Program.

• Comprehensive Training and Development program.

• Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.