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Job Number 24110393

Job Category Sales & Marketing

Location Manila Marriott Hotel, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Job Overview:

The sales manager partners with the proactive sales team and handles property based functions to achieve business closure. Responsible for maximizing catering revenue through increased bookings across multiple segments. Handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively up sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

DUTIES & RESPONSIBILITIES AS A SALES MANAGER – EBC

Business Context

• Create awareness with regards to the hotels meeting and banqueting facilities

• Implement brand standards in all sales processes

• Shift market share from the competition with specific focus on group segment

Sales and Marketing

• Responds in a timely manner to all incoming group/catering opportunities

• Ensures business booked is within hotel parameters

• Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required. Manages and maintain account files.

• Effectively manages business opportunities and maximizes revenue

• Maximizes revenue by up selling packages and creative food and beverage

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them

• Closes the best business opportunity based on market conditions and specific property needs

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts

• Builds and strengthen relationships with existing and new customers to enable future bookings

• Effectively manages and develops relationships with key internal and external stakeholders.

• Effectively uses sales resources and administrative/support staff

Guest Satisfaction

• Sets a positive example for guest relations.

• Establishes clear expectations for customers and the property throughout the sales process.

• Transfers accurate, complete and timely information to operating departments at the property.

• Effectively resolves guest issues that arise as a result of the sales process; brings issues to the attention of property leadership team as appropriate.

• Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues

Other

• Performs other duties as assigned to meet the business need

Candidate’s Profile:

Experience:

• A minimum of three years of sales experience with a reputed international hotel chain

• Experience in handling top producing accounts and complex group and catering business opportunities

Skills and Knowledge

• Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure

• Possesses excellent telephone sales skills

• Strong customer development and relationship management skills

• Knowledge of group, extended stay and transient business

• Knowledge of all Marriott lodging products, culture and brand strategies

• Knowledge of contractual agreements and legal implications

• Ability to develop and implement successful sales strategies for individual accounts

• Knowledge of operations

• Knowledge of need time strategy as developed by revenue management

• Understands revenue management functions and account profitability

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Effective decision making skills

• Effective conflict management skills

• Ability to influence others

• Strong organization skills

• Good negotiation skills

• Ability to develop and maintain relationships (e.g. associates, customers, vendors)

• Strong customer and associate relation skills

• Ability to use standard software applications and hotel systems (e.g. Opera)

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.