Job Information
Marriott Infrastructure Analyst 1 in Mexico City, Mexico
Job Number 24103289
Job Category Reservations
Location CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary:
Infrastructure Analyst will provide technical and functional support to CEC offices and Home Agents and will be responsible for assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral devices.
Core Work Activities:
Perform installations, maintenance and repairs of all property-based computer systems, equipment and peripheral devices.
Primary hardware contact for technical processes and specific projects.
PC support escalation from Tier 1 (Atos) to Tier 2 resources (local IT, Corporate IT and Network Services).
Support basic telephony configuration and in-center maintenance.
Support for sales (in-center & home agent), Customer Care, Rewards and Customer Engagement Center Support team desktop portfolios.
Support Homa Agent deployments.
Track and inventory all hardware assets.
Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution.
Coordinate with onsite Leadership on operational technology needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.