Job Information
Marriott Guest Experience Expert in Peterborough, United Kingdom
Additional Information Receptionist
Job Number 24114776
Job Category Rooms & Guest Services Operations
Location Delta Hotels Peterborough, Peterborough Business Park, Peterborough, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Guest Experience Expert and create memorable guest experiences!
Guest Experience Experts at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.
We are looking for:
A team-player with excellent communication skills
A professional appearance with a warm and welcoming demeanour
A positive attitude with the desire to learn
A proactive, problem-solving approach to working in a fast-paced environment
Your day to day duties include:
Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
Preparing reports and updating occupancy statistics.
Benefits include:
Tips and gratuities
Meals on duty
Uniform
Free parking
Gym membership
On-site parking
Referral programme
Employee discount programme
Wellness programme
Our goal is to Put People First "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years. Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA. So what are you waiting for? Apply today. We can't wait to meet you!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.