Marriott F&B Service-Room Service Supervisor in Shanghai, China

Job Number 18002YXD

Job Category Food and Beverage & Culinary

Location Shanghai Marriott Hotel City Centre, Shanghai, Shanghai VIEW ON MAP

Brand Marriott Hotels Resorts /JW Marriott

Schedule Full-time

Position Type Non-Management/Hourly

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Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

MAJOR FUNCTION 主要 :

This position is concerned with the overall operation and control of the Room Service in compliance with established restaurant and banquet policies, and practices of this hotel.

根据餐厅及宴会厅的相关政策此职位关系到全面的实际操作及有效控制客房送餐

MAJOR RESPONSIBILIES 責任概要 :

The major responsibility is for all room service operation and assist with food and beverage delivery, include ensuring guest and associate satisfaction

负责客房送餐实际操作,食品送达客人房间并确保客人及员工的满意度

SPECIFIC DUTIES 工作任務 :

  1. To be responsible for all operations of Room Service.

负责客房送餐部门的所有运转操作

  1. Train team leader to take over the responsibilities when required.

为部门领班提供相关培训

  1. To maintain effective communication on the activities of the department with other department in the hotel.

在酒店部门与部门之间增强有效沟通

  1. Effective control of manning levels and costs.

有效控制部门人力成本

  1. To evaluate expenses to department

评估客房送餐部门的花费

  1. To assist and confer with the Azur Restaurant Manager on report, budgets, policy, future planning, promotions and recommend changes or innovations where applicable.

协助客房送餐总领办分析预算,政策,计划,新推广项目,革新等

  1. To liaise with front office, with regard to any special requirement that may be applicable.

就关于任何特殊需求,请与前厅部合作

  1. To operate an effective logbook with break down of daily figures and comments regarding the operation.

制作日志本,记录所有必要数据及关于实际操作的注解

  1. To prepare weekly rosters and submit accordingly to the food and beverage office.

准备每周排班表并每周准时递交餐饮部办公室审批

  1. To regularly review operation and menu format, and liaise with the Chef regarding special menus and daily specials.

定期回顾实际操作及菜单版本,并就每日精选菜单与厨师及时沟通协作

  1. To be aware of trends, practices and new products available or current in the industry, by means of competitor evaluations, industry analysis and trade literature in order to maximize/increase revenue.

了解新食品的口味趋势,是否当日提供,通过与其他酒店的竞争者的评估,分析,最大化的增加其客房送餐部门的营业收入

  1. To conferring daily with staff and management on any operational problems. Conduct of inspection tours to ensure proper cleanliness, manning and mise en place daily business demand.

就任何实际操作问题,每日与部门员工及经理交换意见,检查托盘,推车的清洁卫生等

  1. To evaluate the performance of the Room Service personnel and administrating a personnel development to provide well train employees.

客观评估客房送餐人员工作表现,提供员工培训提高其个人服务技能

  1. To hire and discharge Room Service personnel, prepare and oversee skills training programs, revise manuals when necessary.

参与客房送餐部门员工相关招聘事宜,必要时准备并参与培训及回顾劳动手册

  1. To maintain a high profile within Room Service during service periods, with emphasis on guest relations and needs.

在服务期间准备好一个客户相关信息档案,强调了解客户的需求及维护良好的客户关系

  1. To comply with any reasonable request made by the Food and Beverage Director and Director of Restaurants.

遵守餐饮总监与餐厅总监任何合理的要求

  1. Attend all relevant meetings and training classes

参加所有相关的会议和培训课程

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.