Marriott Operations Executive in St Julians, Malta
Job Number 18003DXG
Job Category Rooms and Guest Services Operations
Location The Westin Dragonara Resort, Malta, St Julians, Malta VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Management
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At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
The successful candidate will be responsible for offering an elevated guest experience through the co-ordination of all-round Resort activities, in co-operation with the Guest Relations Manager. S/he will focus on building good rapport and relationships with our guests through continuous interactions, working towards enhancing further the guests’ experience in the Resort, by being the person to go-to. The primary objective is the achievement of maximum GSS scores.
Candidates should ideally meet the following requisites:
Previous work experience in a hotel in a supervisory role
Having outstanding verbal and written communication skills
Fluency in English and in other languages
A Recognized Qualification in Hospitality will also be considered an Asset
Problem solving and complaint solving skills
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.