Marriott Jobs

Job Number 24099107

Job Category Sales & Marketing

Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Director of Conference Services main role is to assist to meet banquet revenue goal and group rooms’ revenue as set by hotel guidance team. The Director of Conference Service is responsible for managing function rooms efficiently and profitably, overseeing efforts of all Conference Service Managers and Coordinators and making a deal with all related department for the required arrangement in the critical situation.

CORE WORK ACTIVITIES

Overseeing all team members

• Lead team members to operate for the guest engagement.

• Focus on managing function rooms effectively and profitably.

• Utilize hotel facilities, features and services as the client request and offers the outstanding event.

• Conduct to success the event with considering operation of all the related departments

• Manage the team activities of the team. (Training & development, coaching, performance, management etc.)

• Make decisions, including employees/team and commit to a course of action with available information.

• Prioritize and organize work assignments and delegate responsibilities.

• Adhere to all standards, policies, and procedures about The Ritz Carlton Tokyo.

• Share all the information with team members and contribute to team results.

• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.

• Manage the banquet operation system.

• Oversee BEO and Group Resume whenever required.

• Effectively utilize sales resources and the team members.

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

• Analyze candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.

• Approach work with a sense of urgency and purpose.

• Allocate time and resources effectively when faced with competing demands.

• Predict all situations, prepare for alternative as back-up and deal flexibly in facing on the problem.

• Overcome obstacles to accomplish challenging objectives.

• Follow through on inquiries, requests, and complaint.

• Empower ladies and gentleman to provide excellent customer service.

• Ensure ladies and gentlemen understand expectations and parameters.

• Ensure top standard of personal presentation and grooming.

• Treat people fairly, with dignity and respect.

• Listen and respond to others at all times.

• Discuss problems immediately with team members.

• Explain own rationale and thought processes to help employees improve their skills.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.